Frequently Asked Questions
Frequently Asked Questions

How does the door seal work?

The tub's watertight door seal system forms a hydrostatic seal when compressed by latching the door. Additionally, the weight of water inside the tub further compresses the door seal making it completely leak proof.

Can it also be used as a shower?

Yes. Our Roman tub faucet set comes with a hand-held extendable shower head which mounts into the deck or on the wall. This allows for the bather to keep the body warm during fill and drain times as well as stand and take a shower if they wish. You can use our tub as a regular shower as well with the showerhead mounted on the wall.

How is the tub installed into my existing bathroom?

The installation is very easy. Any licensed plumber can do the job. You don't need to remodel your bathroom since our tubs fits into a traditional 60 inch tub space. Our tubs come in both right hand and left hand models to accommodate any bathroom layout. Please call us or ask your plumber if you are unsure which side door you will need.

Is there anything the installer needs to know before our tub is delivered?

The installer will need one dedicated 15 amp circuit on a GFI circuit. Complete installation instructions and a product manual are provided with each purchase. Technical support is available to assist with any installation questions- please call us.

Is there a warranty with my tub?

All of our tubs are covered by a lifetime warranty for the stainless steel frame, the tub mold, the door and the door seal. Our friendly customer service representatives are ready to help with all aspects of your walk-in tub, even years after your purchase.

Once I have ordered my tub, how long will it be before I receive it?

Average shipping time is 5 - 10 business days from time of order and will be delivered by UPS Freight with residential lift gate service right to your door. UPS will call ahead of time to schedule the delivery date and time.

What kinds of tests are performed on the tub before they are shipped?

All of our tubs are inspected in our factory prior to shipping; no detail or function is overlooked. The pump and jets are tested for leaks, malfunctions and overall performance. Once your tub is fully functioning, and can be covered under our comprehensive lifetime warranty, it is drained, dried and carefully crated for shipment.

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